Reading it yeah… The claim is not very plausible.
CrowdStrike saying “we are safe” but then later doing a fuckup does not constitute intention to defraud.
Shit happens.
I have crowdstrike. I have no plans to drop them come renewal time. I had to work overnight to recover some things but I still believe they are one of the best at what they do.
It’s not like this is a common occurrence.
The issue was that they werent letting customers change or decline a component that updates regularly and they weren’t testing it hemselves.
I was forced to switch to CS and there are better products and managed edr out there.
Can’t really blame them for trying to get some of their money back.
Unadulterated technical incompetence from a tech company is par for the course these days though.