It’s always weird trying to determine if things like this will be a flop or a serious societal issue.

  • Pete Hahnloser@beehaw.orgOP
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    14 days ago

    We got used to foreign call centers. They’re not incompetent, but the wording is always off, and I say this as someone whose English usage is not exclusively American. Took me weeks to drop the Aussie accent.

    • ericjmorey@beehaw.org
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      14 days ago

      The problem with those call centers isn’t competency but authority and incentive to act autonomously to solve problems. Which is ironic because it looks like Microsoft is ready to sell ai with the authority to act autonomously.

      • Piers@beehaw.org
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        13 days ago

        It’s because they go hand in hand. I’ve had experience with customer service roles where staff are empowered to solve issues and it requires very very very slightly higher investment in your employees to pull off.