Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as the Nintendo Switch 2 enters its first holiday season.
Like Sony, I like it when Nintendo isn’t doing well. When they feel comfortable they start doing the bare minimum to keep consumers happy, since they don’t need to win anyone over. Which leads to what I perceive as an arrogance.
Think back to Nintendo going from the Wii to the Wii U or Sony from the PS2 to the PS3. These systems had 3rd party support but it was because of the pure gravity of their success rather than being good hardware. So when the next box came out they continued as status quo and assumed consumers would pay since it’s from them. Only to find that no one did and they had to start making compelling games again to win consumers over.
This is why I loved systems like the PS3 and Wii U. Unique games like Splatoon, and Super Mario Maker as well as Uncharted and Infamous came from Sony and Nintendo trying to convince consumers to buy from them again.
And it worked. Which helped their next systems sell well too. But then the cycle repeats and we get the current market. Without serious competition and both Sony and Nintendo carving out their own niche I don’t know if we’ll see another flop, but I am hopeful since when they are trying to win consumers, we see some fun games.
Like Sony, I like it when Nintendo isn’t doing well. When they feel comfortable they start doing the bare minimum to keep consumers happy, since they don’t need to win anyone over. Which leads to what I perceive as an arrogance.
Think back to Nintendo going from the Wii to the Wii U or Sony from the PS2 to the PS3. These systems had 3rd party support but it was because of the pure gravity of their success rather than being good hardware. So when the next box came out they continued as status quo and assumed consumers would pay since it’s from them. Only to find that no one did and they had to start making compelling games again to win consumers over.
This is why I loved systems like the PS3 and Wii U. Unique games like Splatoon, and Super Mario Maker as well as Uncharted and Infamous came from Sony and Nintendo trying to convince consumers to buy from them again.
And it worked. Which helped their next systems sell well too. But then the cycle repeats and we get the current market. Without serious competition and both Sony and Nintendo carving out their own niche I don’t know if we’ll see another flop, but I am hopeful since when they are trying to win consumers, we see some fun games.