“Every single Monday was called ‘AI Monday,’” Vaughan said, with his mandate for staff that they could work only on AI. “You couldn’t have customer calls; you couldn’t work on budgets; you had to only work on AI projects.” He said this happened across the board, not just for tech workers, but also for sales, marketing, and everybody else at IgniteTech. “That culture needed to be built. That was the key.”
I used to joke that the CEO of my former employer must subscribe to some magazine called “CEO Weekly” in which they must periodically mention, in a similar “no examples of usage, just KPIs” manner, webchat. She would always forget about it promptly and then random number of weeks later bug my boss again.
I told him if they want me to come up with how they can use webchat and be their solutions designer they need to double my salary. $60k USD was not enough for being a tier 3 systems admin, a fax and telephony specialist, and figuring out their use cases for them just to check a box that says “we have it!”