The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
Love how on the page for this article taking about how an AI system fucked up so bad there is a 100m lawsuit over it… there are AI ads offering to sumerize the article…
Also, I can’t lie, I feel no fucking sympathy for the massively wealthy elites that own this 100+ franchise company. If they hired their own drivers and payed their employees well I’d be singing a different tune but fuck these capitalist pigs. I hope they sue each other into oblivion.
I’m actually quite surprised because in the UK pizza hut do hire their own drivers. I assumed that they would in the US as well but I guess not.
Why would they do that when they can make an extra $0.03 this quarter? </s>
Many Pizza Huts do hire their own drivers.