i have a number of clients who are locked out of a valid account, while knowing the correct password, having the correct sms capable phone number, having the correct email. these are grandma types who’ve never posted anything more offensive than cat pictures and knitting memes. some haven’t even been able to make a new account, either. facebook support is literally non-existent unless you’re a ‘high profile’ person.
Ugh, meanwhile I can’t change my accounts email. It demands an otp sent to an email that was deleted by the provider.
Even though I enter the correct password, it won’t let me in. And I can’t change the email of my own account!
i have a number of clients who are locked out of a valid account, while knowing the correct password, having the correct sms capable phone number, having the correct email. these are grandma types who’ve never posted anything more offensive than cat pictures and knitting memes. some haven’t even been able to make a new account, either. facebook support is literally non-existent unless you’re a ‘high profile’ person.
I know a third party hackerman that may be able to restore their access