That’s a reasonable use of a chatbot, to my mind. Payroll systems have historically been Byzantine, so being able to ask a question and get an accurate response due to database tie-in can shed friction. That said, available vacation hours, at least historically, was often inaccurate because of data-processing time. HR or IT still needs to input correct information to spit out a correct result.
Except, consider that the user just browsed to the vacation page to find that information previously. One click. Easy peasy.
Now they must interact with it by typing commands, like they’re playing an old Infocom game: “ASK PAYROLL BOT FOR AVAILABLE VACATION HOURS.” And sometimes it’s hard for humans to know what to ask and how to ask it. It’s much more user-friendly to just have something to click.
I don’t know what payroll systems you’ve used, but viewing that info in all the ones I’ve experienced involved drilling down through multiple menus with useless indicator icons. Just navigating to the correct page took far more time than typing “show available vacation time.”
That’s a reasonable use of a chatbot, to my mind. Payroll systems have historically been Byzantine, so being able to ask a question and get an accurate response due to database tie-in can shed friction. That said, available vacation hours, at least historically, was often inaccurate because of data-processing time. HR or IT still needs to input correct information to spit out a correct result.
Except, consider that the user just browsed to the vacation page to find that information previously. One click. Easy peasy.
Now they must interact with it by typing commands, like they’re playing an old Infocom game: “ASK PAYROLL BOT FOR AVAILABLE VACATION HOURS.” And sometimes it’s hard for humans to know what to ask and how to ask it. It’s much more user-friendly to just have something to click.
I don’t know what payroll systems you’ve used, but viewing that info in all the ones I’ve experienced involved drilling down through multiple menus with useless indicator icons. Just navigating to the correct page took far more time than typing “show available vacation time.”