AOL was sold to Bending Spoons for $1.5 billion in 2025. The business still generates about $633 million a year through ads and membership subscriptions for services such as malware protection and tech support, the Times reported.
As someone who did AOL Tech Support way back in the early 00s this does not surprise me at all. Hell it wouldn’t surprise me if a few of those customers are still paying for dialup without even knowing it. We’d get calls like that all the time. We’d also get calls all the time for tech issues not even related to AOL. We had to stay on the line with them regardless. so they’d mention some easy to fix AOL issue AND THEN dive into the REAL reason they were calling…and we had to tech support it, even our tools supported it. was a nightmare/horrible job.
As someone who did AOL Tech Support way back in the early 00s this does not surprise me at all. Hell it wouldn’t surprise me if a few of those customers are still paying for dialup without even knowing it. We’d get calls like that all the time. We’d also get calls all the time for tech issues not even related to AOL. We had to stay on the line with them regardless. so they’d mention some easy to fix AOL issue AND THEN dive into the REAL reason they were calling…and we had to tech support it, even our tools supported it. was a nightmare/horrible job.