I know people hate hearing that line, but when I have done technical support it is highly useful to know if it works properly on other machines.
Preferably identical hardware is a good starting point, but if a solution is working fine on one machine but not another it can steer you toward other client issues.
Some user complaints of " it doesnt work on my machine" have been resolved to:
user modified, or didn’t input, the correct environment variable.
user is running a version of app not certified for that hardware config.
user actually has no clue how computers work and didn’t realize the app looking for shared network locations only works if you are on the network. Or app needing a license server can’t work if it can’t find the server
user isn’t understanding the requirements for the app output, so not providing the necessary input can’t achieve proper output results.
I know people hate hearing that line, but when I have done technical support it is highly useful to know if it works properly on other machines.
Preferably identical hardware is a good starting point, but if a solution is working fine on one machine but not another it can steer you toward other client issues.
Some user complaints of " it doesnt work on my machine" have been resolved to: