The products covered by the obligation to repair currently include:
- washing machines and washer-dryers
- dishwashers
- refrigerators
- electronic displays
- welding equipment
- servers and data storage products
- mobile phones, cordless phones and tablets
- tumble dryers
- e-bikes and e-scooters batteries (from 18 February 2027)
- local space heaters
Water kettle stopped working, has fucking temper proof triangle head screws so can’t even open it without having to buy a special screwdriver bit. name and shame : kitchenaid
I can go one further, if you ever want to do a warrenty claim with coffeemate, regardless of how small, they require you to cut the power cord.
I bought a cheap coffeemate coffee maker, and the anti-splash valve that prevents it from brewing fell off, and I lost the o-ring that was part of it as a result.
After 3 different contact points with coffee mate as their public listed email only warranty contact was incorrect and then was bounced to a couple more emails, they agreed it was a manufacturer problem, and that it was covered, but they wanted me to cut the power cord and show proof that the unit was no longer functional, because instead of sending me a 10¢ if that o ring, they wanted me to destroy a other than that one comp a perfectly functional unit, so they could send a whole new unit in it’s place.
I bought a cheap oring set on amazon, so now I have more than I would ever need of orings but, at least it’s less wasteful.
That’s the thing about repairing things at home or anywhere else. You need tools to do so and more than just a screwdriver and a pair of pliers. You often special tools. You can get a set of triangle bits for maybe 4 to 5 euros and you will have them for life. So don’t be a cheap. Either fix that kettle yourself, pay someone with the skills and tools to fix it, or buy a new one. But don’t whinge about not having tools.
And let’s also be honest. Some things need to be tamper proof. Most of you ain’t smart enough and experienced enough to play with things that can injure/kill you or others, no matter how many youtube videos you watch.
A eater kettle does not have that much stuff inside that it should be tamlre proof for fuck’s sake. It can use normal screws like phillips, hex or torx.
if its an electric kettle, I have to disagree. Those have the equivalent of a stovetop going through them when in use, and have a degree of water protection required. I heavily disagree with easy to access and remove screws on those. I still think they should be consumer repairable but, I think buying a set of P screwdrivers or whatever style they choose is a more than secure enough method of protecting people who don’t realize what they are doing.
Being said, many things that do have tamper or non-standard screws I think shouldn’t like the iphones, but I think appliances that have a burner element or a higher power draw should remain one of them.
But unless you understand the electrical components and the rules and codes in their use for consumer safety, maybe, just maybe, it should be a little bit difficult to gain access to if your 10 years old.
Go buy some bloody tools and quit your whinging.
Yeah sure I’m gonna buy stupid triangle screwdrivers so my nonexistent 10yo cannot open the heater.
If the said 10yo knows where the tools are it does not matter what kind of screws there are. It just makes me have to buy stupid tools I will only ever use for one appliance.
If it bothers you, buy a thread gauge and replace the triangle head with something you like better.