'When I copy-edit writing I take an extra twenty minutes to double check, then say I had Claude copy edit it as well. Everyone’s really happy with my performance'
Every fucking customer hates our AI answering the phone. Yet USAA insist that customer use it. A lot of customers have told me they are considering going somewhere else for insurance over it.
Unfortunately I think most of the another use it too. At least with All state, progressive, and state farm and some other have local agents. But can promise the Allstate one only do sales you got issues or questions they direct to customer service that uses AI to answer the phone.
Fuck up part we all using the same AI tool even phone companies.
Some companies are in a race to the bottom on customer service, quality and customer satisfaction. They seem to assume the hogs will continue slurping up what’s at the trough. It’s allowed some to take marketshare that’s been off the table for upstarts for the last 20 years. Example: Independent game developers on Steam, some of which are lone developers without a team, now have a healthy business thanks to the big AAA game companies faltering. It’s not 100% about AI, but that’s part of the issue they have. Knowing when to rely on AI, possibly allowing a reduction in staff, versus when they’re over-relying on AI, seems elusive for them.
I dumped my phone company over their AI answering system.
It was totally broken:
you can’t know when the AI is lying or will do something it says it will for you
it’s not designed to be helpful, it’s designed to keep you away from humans
this particular system required you to say a correct and available time you want a callback, and if you were incorrect it would hang up on you.
I’ll bet the cost metrics looked great, 100% of calls being handled without a callback! Oh, the customers leaving is unrelated, talk to the retention department.
Just utter fucking stupidity. No, not stupidity, complete disregard for the customer to serve some department heads self interests. There needs to be a word stronger than greed…
Every fucking customer hates our AI answering the phone. Yet USAA insist that customer use it. A lot of customers have told me they are considering going somewhere else for insurance over it.
Unfortunately I think most of the another use it too. At least with All state, progressive, and state farm and some other have local agents. But can promise the Allstate one only do sales you got issues or questions they direct to customer service that uses AI to answer the phone.
Fuck up part we all using the same AI tool even phone companies.
Some companies are in a race to the bottom on customer service, quality and customer satisfaction. They seem to assume the hogs will continue slurping up what’s at the trough. It’s allowed some to take marketshare that’s been off the table for upstarts for the last 20 years. Example: Independent game developers on Steam, some of which are lone developers without a team, now have a healthy business thanks to the big AAA game companies faltering. It’s not 100% about AI, but that’s part of the issue they have. Knowing when to rely on AI, possibly allowing a reduction in staff, versus when they’re over-relying on AI, seems elusive for them.
I dumped my phone company over their AI answering system.
It was totally broken:
I’ll bet the cost metrics looked great, 100% of calls being handled without a callback! Oh, the customers leaving is unrelated, talk to the retention department.
Just utter fucking stupidity. No, not stupidity, complete disregard for the customer to serve some department heads self interests. There needs to be a word stronger than greed…