Microsoft employee:
Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help
Maintainer’s comment on twitter:
After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.
This is unacceptable.
And further:
The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.
But try selling that to a bean counter
From what little we know, it looks like they used it correctly
Priority is guidance from the user. The maintainer always has the decision how they’ll respond. You could have said you don’t have time, you could have said it’s on my queue to look at later, you could have said you don’t provide support.
deleted by creator