First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

☆ Yσɠƚԋσʂ ☆@lemmygrad.ml · 5 months ago

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

Dendr0@fedia.io · 5 months ago

Ha. Were I in that circumstance, seeing family photos and hearing my favorite music would just encourage me to go off. It’d remind me that Im a faceless entity in a massive, soulsucking corporation whose only motive is profit at any cost.

Seeing a family photo whilst a customer is being so dense science re-examines it’s stance on alchemy… yeah, that’s a headset toss and walk the fuck out.

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.

AI can't fix what automation already broke