I heard that CloudStrike is something that runs on Windows servers, and an error with it caused a bunch of Win Servers to crash. What’s the impact of the issue too?
I’m not a tech person, tho I do use Linux desktop, btw 😉
I heard that CloudStrike is something that runs on Windows servers, and an error with it caused a bunch of Win Servers to crash. What’s the impact of the issue too?
I’m not a tech person, tho I do use Linux desktop, btw 😉
For context, I do not work in anything remotely close to an IT department. I work in a hospital. This affected my work the other day too. I am a bit more tech savvy than some of my coworkers, so I was attempting to see if I could fix the issue on my own by reverting to the previous windows update in recovery mode.
However, doing so prompted me for a Windows product key, which I obviously didn’t have because I didn’t install Windows on that computer.
The IT department had to come around individually for every single affected computer. They had to manually look up and type out the unique Windows product key for every single affected computer in order to be able to fix the problem.
Not sure if most installs of Windows act that way or not, but it definitely made the process more manual and annoying than it had to be. I have no idea why many of the recovery options required me to look up and enter a Windows product key. Seemed very odd to me and just made the ordeal more manual and time consuming than it had to be.
I believe some hospitals even ended up having to cancel surgeries.
Are you sure this was the product key and not a Bitlocker key?
This was another part of the hurdle for the CrowdStrike issue where if the machine required a Bitlocker key, this caused an additional headache for those working to resolve these issues.
Speaking for my team, we didn’t have a lot of machines on CrowdStrike and none with Bitlocker enabled so this wasn’t a problem for us, thankfully.
The Bitlocker key is a key that will show up when a Windows computer is restarted and won’t allow you to actually log into Windows until you can provide this key. You either need to type it or you can use a USB key to have it entered on some machines too. It’s used for encrypting the hard drive and would make sense for a medical office where they deal with sensitive information that needs to stay protected like your work setting.
I suppose that’s possible, but I didn’t see the word “Bitlocker”. Would that not necessarily appear on screen? It just asked for a product key, which I thought was odd.
It wasn’t blocking me from logging into Windows (which would blue screen though). It was instead blocking me from using certain recovery options.
Edit: After some digging, that is likely what it was even thought it didn’t say Bitlocker on the screen. From screenshots, it looks like it occasionally doesn’t say that. Would make sense for security purposes and I’m sure many companies had something like that enabled. It made fixing the whole ordeal a much more slow and manual process though instead of just giving users some instructions!
Also sorry idk who downvoted you!