Yes, but at the same time, it depends on the instance policy as a whole.
Some instance admins prefer to not interfere with how mods handle their communities (which is also a valid stance, I’m not criticizing it), but that means that in the end it wouldn’t have that much impact. And most of the users wouldn’t probably see the posts in the support community.
Thank you for the update! Looking towards the update getting pushed so that the long load times are solved!