Unfortunately yes, and I would go even a step further and say a smart phone is a basic necessity. More and more companies and even government services are operating on the assumption that everyone has a smart phone. I have encountered various services where if a person didn’t have a smart phone they literally can’t use it. I even have personal experience with it.
My landlord uses a company for payments that can only be interacted with via an app on a smart phone. There is no web portal option. There is no option to mail a check. There is no option to setup a direct bank transfer. I was essentially strong armed into it since the place itself was (and still is) better than almost anything else I saw and is a reasonable price.
Are we talking about me specifically or people in general? I’ll assume general as I was just relaying a personal anecdote to show that my point/thesis wasn’t just a hypothetical as I do know how to get around it in my specific case.
In the general context, that’s not a great solution for most people as it is beyond their skill or time set. For the most disadvantaged people just having the ability to have a phone at all and a place to reliably charge it is an issue. There is also the issue is practicality. When I take public transit where I live, the app pulls up a QR code on my phone they gets scanned. I’m not even sure I could fit my laptop screen into the space to scan the QR code if I was emulating Android.
So I guess my thesis here is that systems should be made more accessible and inclusive rather than requiring those in the minority to either have to put more effort in using a workaround to reach functional parity or end up left out all together.