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Joined 1 year ago
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Cake day: July 7th, 2023

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  • Technology has moved from nitch nerdy thing to general public usage and as it did so it became usable without knowing what’s going on. Gen Z doesn’t know shit about technology, they just know how to use it.

    When I was a kid, if you wanted to get a computer working you had to screw with the RAM settings or build the computer yourself from components. If you didn’t know how to do this you talked with someone who did. I’ve forced my kids to learn at least some of this, but the idea that they’re more tech savvy is ridiculous. They’re users of tech, but it’s become too complicated (and more user friendly), so they don’t know what’s happening behind their screen.


  • The script doesn’t go away when you replace a helpdesk operator with ChatGPT. You just get a script-reading interface without empathy and a severally hindered ability to process novel issues outside it’s protocol.

    The humans you speak to could do exactly what you’re asking for, if the business did not handcuff them to a script.

    But they do handcuff them to a script… at least 1st and 2nd level tech support. That’s the point. It’s so fucking awful. It’s a barrier to keep you from the more highly paid tech support people who may actually be able to answer your questions. First you have to wait on hold to make sure you think it’s worth wasting their time on your annoying problem, THEN it’s a maze you have to navigate, and then whoops you just got hung up on… so sorry, start all over! LLMs are (can be) so much better at this!



  • That’s 99% of what I’m looking for. If I’m figuring something out by myself, I’m not looking it up on the internet.

    I’m an engineer and I’ve found LLMs great for helping me understand an issue. When you read something online, you have to translate from what the author is saying into your thinking and I’ve found LLMs are much better at re-framing information to match my inner dialog. I often find them much more useful than google searches in trying to find information.


  • I already use LLMs to problem solve issues that I’m having and they’re typically better than me punching questions into Google. I admit that I’ve once had an llm hallucinate while it was trying to solve a problem for me, but the vast majority of the time it has been quite helpful. That’s been my experience at least. YMMV.

    If you think LLMs suck, I’m guessing you haven’t actually used telephone tech support in the past 10 years. That’s a version of hell I wish on very few people.


  • I am totally looking forward to AI customer support. The current model of a person reading a scripted response is painful and fucking awful and only rarely leads to a good resolution. I would LOVE an AI support where I could just describe the problem and it gives me answers and it only asks relevant follow up questions. I can’t wait.






  • That’s an interesting read, but I think it misses a point of where that 25% GDP is really coming from. The US makes 25% of the GDP because they outsource. To use other country’s labor, other countries people, other other people’s brains, and they take a huge chunk of profit from it. They then claim that’s their GDP.

    America is a very efficient country, with a lot of skilled workers creating a lot of cool products and stuff, but it’s not 5x other countries. The only way to get those numbers is by leveraging the work of other people and claiming it for yourself.



  • But the reality is managers want to pick who gets laid off. It’s not that they want to just cut heads and reduce costs… upper management. may want that… but the actual managers want to keep their best and brightest. They know who the people are who get shit done, and they want to keep those people. Rto tends to have the opposite effect.

    The reality is it is often the best employees, the most experienced employees, and some very high level employees who have the most confidence and are most willing to say " screw you, I know I can find a job somewhere else" And give the middle finger to the employer who’s trying to do an RTO plan.

    Don’t be fooled by the headlines. Real businesses want to control who they let go. They want to have all the power in the relationship. They want to cut their lower performers and keep their superstars. RTO is about the worst head cutting program you could dream up.