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Cake day: June 2nd, 2023

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  • I worked for a mid-sized government entity where we handled PII data. Underneath us were local municipalities who were in charge of sending us that PII so that it could be registered at our level. For PII think licenses, IDs, sensitive stuff for sure.

    Most of the municipalities were easy to work with, they did an SFTP drop or used a VPN or something.

    A couple though were rural. Very rural, and didn’t have IT departments. They had Martha who works the counter from 1-4pm. Those places were… horrid. We had a special email where they would email us whatever formats they had. Unencrypted, completely open, we couldn’t do anything about it because it was their data and their rules, it was our job to simply accept what they had. We could of course make serious suggestions, point out how horrid this was, but at the end of the day it was their decision. So we had a job to log into an email account every day, check for an email from Martha’s hotmail account, and parse the excel file she used to read out private IDs and license numbers which she manually typed into it.

    This was 20 years ago now so dear god I hope their laws improved.




  • Okay so years and years ago I worked for… let’s say smexpedia.com. These third party booking platforms are just notoriously awful all around. They’re bad to you the consumer, they’re bad to the hotels, they’re bad to the hotel staff, they should be the last resort of booking. Hotels put their worst inventory up for sale on these sites that they know isn’t worth much. Then, these third party sites take those rates and do everything they can to squeeze every penny out of it. You are completely at the mercy of these two booking systems talking to each other, and bets are if something goes wrong you’ll end up at the hotel thinking you have a confirmed booking when in reality it’s gone missing.

    If you booked via the hotel, if you get to the frontdesk they’ll help you. So most hotels do go empty, and front desk is happy to help, but if you booked via a third party you have to get it resolved through them. So front desk will have no ability to help you, and you’ll call the third party booking site and they’ll have you sit on hold for 40 minutes, then you’ll get someone who’s job it is to get you off the phone, and they’ll eventually call the hotel and try to blame the poor front desk person, and eventually maybe you get something worked out. This was the common story. We knew we were selling rooms that weren’t available, but the error rate was “manageable”.

    And don’t think the bundles are saving you any money. Airlines operate on razor thin margins already, so they’re not wanting to give you a deal and remember now the third party wants a cut too. Rental cars are less and less bundle-able, and again, third party wants a cut.

    Book directly through the hotel. Do research, pick a chain you like, and join their loyalty program. If you book third party you will get dick when you get to the hotel. Join the loyalty program and they’ll sometimes hook you up. Remember, many hotels go pretty empty regularly. If you’re nice to the front desk agent and they have the corner room open, they may give it to you, they have to me quite a bit. You’ll get nothing if you book third party, that was all decided well before you arrived.

    I’m mostly venting to the abyss, but I hope someone sees this and it helps them