• grue@lemmy.world
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    2 months ago

    More like “Amazon refuses to take responsibly for something that was blatantly their fault until they’re publicly shamed for it.”

    • sorghum@sh.itjust.works
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      2 months ago

      It’s more likely a contractor rather than an Amazon employee. I’m willing to bet there’s a rule in the contract that makes dispute resolutions more complicated and longer time to conclude than would be if Amazon hired the drivers themselves and bought their own vans.