I spent all that money and had nothing to chauffeur it…

  • BarneyPiccolo@lemmy.todayEnglish
    263·
    3 days ago

    Hey, that kind of shit happens. Years ago, before scanners were a household appliance, I paid about $10 to have a document scanned at some big box office supply store.

    I went to pick up my scan, and they handed my document back, and charged me $10. I asked where the copy of my scan was, expecting it on a CD, but that was an extra $15. They expected me to pay $10 for them to scan it, and walk out with nothing to show for my money.

    I asked why someone would pay to scan something and not get it in the end? Any normal person would expect that a copy of the scan would be included in the $10. I asked for the manager, who only confirmed that the scan and the copy were two separate charges.

    That entire chain is out of business now, and that particular store is a Planet Fitness.

    • rbos@lemmy.caEnglish
      4·
      3 days ago

      So they charged you for a photocopy? Or did you receive literally nothing for your money?

      I could see them charging for media and making a download available, perhaps

      • BarneyPiccolo@lemmy.todayEnglish
        6·
        3 days ago

        I got literally NOTHING but my original back. I didn’t want a color copy, I wanted the image scanned to a computer file that I could put in a computer document. They felt that the $10 was the charge to turn it into a computer file, but that didn’t include transferring it to a separate storage medium. If you wanted that file on a portable storage medium that you can take with you, it was an additional $15.

        And the manager was defending that policy. I sent an email to corporate, and unsurprisingly, never heard anything back. I wasn’t surprised when they went bankrupt.