F - tier
Only time I flew with them I had a layover. 1st flight was late. My wife was visibly, 7 months pregnant. Hurried to the connection’s gate. They closed it as we approached. People waiting in line to board on the other side of the gate, about 20ft away. Wouldn’t let us board.
No flight till 24hrs later. Said they’d cover the hotel but never got us vouchers. Had to get the credit card company to dispute the charge. Next day they charged us for carry on that was free on the first flight. Trip was for my grandma’s funeral. Made the funeral but lost an entire day with extended family.
IDK if I’ve ever hated a company or it’s staff more than that. So many layers of incompetence from different staff. Clearly a systemic problem.
F - tier Only time I flew with them I had a layover. 1st flight was late. My wife was visibly, 7 months pregnant. Hurried to the connection’s gate. They closed it as we approached. People waiting in line to board on the other side of the gate, about 20ft away. Wouldn’t let us board.
No flight till 24hrs later. Said they’d cover the hotel but never got us vouchers. Had to get the credit card company to dispute the charge. Next day they charged us for carry on that was free on the first flight. Trip was for my grandma’s funeral. Made the funeral but lost an entire day with extended family.
IDK if I’ve ever hated a company or it’s staff more than that. So many layers of incompetence from different staff. Clearly a systemic problem.