An example from my day job which I’ve been doing for almost 20 years.
A customer, while looking at his phone, said what I was telling him was wrong with 100% confidence. The trick is he was looking at the same thing (in the catalogue) I was, which had the real answer. He was literally denying reality and it confused me at the time. I only realised afterwards he was reading off the AI results as if the AI was all knowing and had the true answer.
An example from my day job which I’ve been doing for almost 20 years.
A customer, while looking at his phone, said what I was telling him was wrong with 100% confidence. The trick is he was looking at the same thing (in the catalogue) I was, which had the real answer. He was literally denying reality and it confused me at the time. I only realised afterwards he was reading off the AI results as if the AI was all knowing and had the true answer.