Microsoft employee:

Hi, This is a high priority ticket and the FFmpeg version is currently used in a highly visible product in Microsoft. We have customers experience issues with Caption during Teams Live Event. Please help

Maintainer’s comment on twitter:

After politely requesting a support contract from Microsoft for long term maintenance, they offered a one-time payment of a few thousand dollars instead.

This is unacceptable.

And further:

The lesson from the xz fiasco is that investments in maintenance and sustainability are unsexy and probably won’t get a middle manager their promotion but pay off a thousandfold over many years.

But try selling that to a bean counter

    • AA5B@lemmy.world
      12·
      9 months ago

      If someone abuses my bug tracker to act like a clown

      From what little we know, it looks like they used it correctly

      I have every right to decline their support requests

      Priority is guidance from the user. The maintainer always has the decision how they’ll respond. You could have said you don’t have time, you could have said it’s on my queue to look at later, you could have said you don’t provide support.

    • lysdexic@programming.devEnglish
      13·
      9 months ago

      That’s not even the issue. Nobody cares that MS is using ffmpeg.

      You surely haven’t been paying attention to this thread.

      It’s just rude to have as much money as MS does (…)

      Seriously? Is this the argument you’re going with?

      Unbelievable.