Man, I fuckin’ wish they directed me to the website. Every phone helpline I call these days tries to get me to install an app.

Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.

Use our AI chatbot!

There is no rule, that you have to follow their workflow. Or is it?

Don’t play their game. Send them a registered letter. Write them what you want, why they have to do it and set a grace period. If they don’t, escalate.

*splash*

*crickets*

*gentle ocean surf*

*clink of mojito glasses*

*drowning laptop noises*

I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone