xkcd #3175: Website Task Flowchart
Title text:
Tired of waiting on hold? Use our website to chat with one of our live agents, who are available to produce words at you 24/7!
Transcript:
Transcript will show once it’s been added to explainxkcd.com
Source: https://xkcd.com/3175/
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If the second-to-last box at the bottom had an honest message from the company:
“Did you know you could do all this in a way that’s cheaper for us while we continue to charge you the same price that we keep raising inexplicably so that we make more money? Just go to w-w-w dot…”
Man, I fuckin’ wish they directed me to the website. Every phone helpline I call these days tries to get me to install an app.
Needs a continuation of the help desk, where you end up educating the person on the topic. And at some point get transferred higher up to someone who might actually be able to help, and it disconnects while on hold.
Triggered
Use our AI chatbot!
There is no rule, that you have to follow their workflow. Or is it?
Don’t play their game. Send them a registered letter. Write them what you want, why they have to do it and set a grace period. If they don’t, escalate.
My good sir,
I would like for you to double my previous order of sexual devices for I have decided that my bottom and my mouth should be filled in good order. I imagine you shall provide this alteration along with the free shipping for any order above the requisite amount due to this gaining you not only a significant sum more but perhaps a loyal customer.
I expect a response within a fortnight. If this is not provided I will send letters up the chain all the way up to Mr. Boyslutcloset if I must.
Good day sir,
SorryBookBroke
*splash*
*crickets*
*gentle ocean surf*
*clink of mojito glasses*
*drowning laptop noises*
I’m pretty sure the phoneline does that because of boomers who still default to doing everything by phone
After dismissing email chains and getting them all on Facebook, I’m never going to dismiss their ways again.
