Check the warranty status! Some modules have a lifetime warranty for hardware defects. Not sure if this applies to you, but it could be an easy replacement without having to pay today’s ridiculous RAM prices.
As an Aussie, I’m not surprised by Umart (MSY)’s actions - they’ve ALWAYS been dodgy and have been fined multiple times by our consumer protection body (ACCC).
The customer in the article will be made whole (eventually), and the retailer (possibly supplier and vendor as well) may all face fines too.
ACCC is one of the best things about Australia, shame it’s underfunded. Seriously, pump bucks into the ACCC, fine the fuck out of dodgy cunts all over the place - government revenue stream (betcha it’s profitable) and happy voters. But lobbying, sigh.
Lifetime warranty until they just flat say “we won’t replace this cuz money, go fuck yourself”
From that link "Despite qualifying for warranty coverage, Umart is only willing to issue a refund for the original purchase. "
That sounds like an extended service plan denial, not the manufacturer’s warranty. I believe @[email protected] is referring to manufacturer’s warranty.
So Australian consumer Law is one of the strongest in the world, it requires goods to be warranted for “a reasonable lifespan” which is independent of the manufacturers warranty, from what it says in the article is say that umart are calling foul of multiple posts of Australian consumer Law, reasonable lifespan and right to choice of repair, replacement or refund.
As to their statement of it being a minor fault I would say in response that it causes the PC to be unstable which would be a major fault in my books.
Here is the link for the ACCC page, it you’re Australian I strongly recommend you check it out.
I had a pair of OCZ sticks die at the same time like seven years after I bought them. I submitted an RMA and they approved it and didn’t even want a receipt. They sent me two new sticks!
Check the warranty status! Some modules have a lifetime warranty for hardware defects. Not sure if this applies to you, but it could be an easy replacement without having to pay today’s ridiculous RAM prices.
Lifetime warranty until they just flat say “we won’t replace this cuz money, go fuck yourself”
As an Aussie, I’m not surprised by Umart (MSY)’s actions - they’ve ALWAYS been dodgy and have been fined multiple times by our consumer protection body (ACCC).
The customer in the article will be made whole (eventually), and the retailer (possibly supplier and vendor as well) may all face fines too.
ACCC is one of the best things about Australia, shame it’s underfunded. Seriously, pump bucks into the ACCC, fine the fuck out of dodgy cunts all over the place - government revenue stream (betcha it’s profitable) and happy voters. But lobbying, sigh.
“oopsie, how did 3 of your stores and corporate hq burn down last night? what a coincidence!”
From that link "Despite qualifying for warranty coverage, Umart is only willing to issue a refund for the original purchase. "
That sounds like an extended service plan denial, not the manufacturer’s warranty. I believe @[email protected] is referring to manufacturer’s warranty.
So Australian consumer Law is one of the strongest in the world, it requires goods to be warranted for “a reasonable lifespan” which is independent of the manufacturers warranty, from what it says in the article is say that umart are calling foul of multiple posts of Australian consumer Law, reasonable lifespan and right to choice of repair, replacement or refund.
As to their statement of it being a minor fault I would say in response that it causes the PC to be unstable which would be a major fault in my books.
Here is the link for the ACCC page, it you’re Australian I strongly recommend you check it out.
I had a pair of OCZ sticks die at the same time like seven years after I bought them. I submitted an RMA and they approved it and didn’t even want a receipt. They sent me two new sticks!
This was lien 15 years ago, so YMMV nowadays.