Ford has admitted to rehiring hundreds of human workers after its aggressive AI adoption strategy backfired.
The US automaker hired over 350 veteran engineers, referred to internally as “gray beards”, over the past three years in order to address mistakes made by automated systems.
The staff will lead quality reviews after the automation issues cost the company billions of dollars, Bloomberg reported, while some workers will also help improve and train the AI systems.
“We had been relying more and more on automated quality systems and not getting the desired results,” said Kumar Galhotra, Ford’s chief operating officer.
“We brought back technical specialists and they hunt for failure points before a part ever reaches the plant floor.”
Automation cost + automation issues cost + rehiring cost premium. That must be costly.
Does it really matter when the taxpayer is there to bail them out?
That sounded like a terrible idea anyway.
All the US automakers are the same. They went through this in the mid 2000s too. Back then it was cutting engineering staff to save profits and outsourcing.
Until that decision showed in Part Quality and they got downgraded by JD power and other industry measures. Then management tried save it by putting together teams to rebuild skills and consumer confidence.
One big issue was interior plastic panels with visible/touchable sharp split lines with flash. Picture shitty army men miniatures.
My niece cut her calf open on a razor sharp flash edge of a dodge map pocket. That’s how bad it had gotten.
One visit I went to the GM tech center to consult on some better part options, the office had about 150 cubicals and there were like 3 people working there. Outsourcing killed a ton of legacy knowledge with the layoffs.
And the execs that made thr decision to fire in the first place will be punished by giving them bonuses.
Hired back for the short term, I hope they realize…
Could be, but given how genAI has trained on the whole of recorded human knowledge and still can’t accomplish basic addition in many cases, chances aren’t awful that these people will remain essential, given that Ford insists on adhering to this imprecise process.
Brought to you by the same people who forgot they are a car company and stopped making cars.
They did? What else is Ford making?
Trucks. The only car Ford makes any more is the Mustang.
Are you including SUVs and vans in “trucks”?
Yes, as the Federal Government does as well when it comes to emissions laws
‘We didn’t pay as much attention as we should have to the experience of our most knowledgeable engineers,’ says automaker
No. You wanted to replace engineers who costs hundreds of thousands of dollars a year with a glorified chatbot because it cost less (for the introductory period only) and now you’re trying to save face because it blew up in your faces.
How do you know that the automation they’re talking about is LLMs?
Ford hired AI
You don’t hire A.I. any more than you hire computers or equipment. They implemented AI, or used AI, or any other term referring to a thing and not a person.
There is no justice in this. Mass layoffs with selective re-hiring was the plan all along. If AI wasn’t the excuse, “the economy” would be and it would look the same.
Disrupt the lives of hundreds or thousands of people, indiscriminately. Then bet on being able to get enough of them to come back on weaker terms, weaker contracts, and with reset seniority.
The important bits:
The staff will lead quality reviews after the automation issues cost the company billions of dollars - while some workers will also help improve and train the AI systems.
“We brought back technical specialists and they hunt for failure points before a part ever reaches the plant floor.”
After rehiring experienced engineers, Ford experienced a marked improvement in its quality standards.
“Over prior years, we didn’t pay as much attention as we should have to the experience of our most knowledgeable engineers that have been with us through many product cycles.
Basically saying that they massively underpaid and undervalued their staff, took and are still taking a hit that’s costing them BILLIONS and rehired the staff to train their ai so that they can do it again.
I hope the staff that were rehired asked and received a massive pay increase, inline with what it would be costing ford still, if they didn’t.
See, what I see is that Ford intends to keep using AI, they’re just temporarily using experienced humans to train the AI to be better at it’s job before getting rid of the humans again.
TL;DR: Don’t buy a Ford.
Lots of bad headlines for Ford this year. This one comes after they admitted publicly that if Chinese cars were allowed in American markets they wouldn’t be able to compete. (Compete in this context really means: “Couldn’t price gouge”.)
Actually, it is in the total context. Battery tech, style, price, durability of Chinese electric vehicles blow away anything we have.
The chinese government is blowing huge wads of cash supercharging their strategic technologies. Without some coordinated approach over here, there is no way to compete with that.
Republicans have been whittling away at tech and basic science investments since the “contract
withon America”. This is what happenas as a result.That’s interesting. Thank you.
Yeah. They’re just butt hurt because with actual competition they couldn’t charge 60k+ for an over engineered piece of shit that will strand you at any given time because of a software or hardware failure.
My inlaws just bought a new Ford, some SUV thing, haven’t had it a year, and there’s already a recall because of a software issue. The automated Avoidance system has a bug where it can be triggered at incorrect times. WHICH WILL CAUSE THE VEHICLE TO SUDDENLY SLAM THE BRAKES WITH NO WARNING OR HUMAN INTERACTION.
like what the actual fuck. That’s an issue that could absolutely cause a serious accident. Everyone who owns that model should be getting at least 10k in addition to the issue being fixed asap
100%
A better product means Ford has to actually produce better products, which cuts into the number of megayachts their CEO, board, and shareholders can squeeze out of their workers.
Ford continues to have quality issues with its older vehicles, and remains the most recalled automaker in the US
It takes so much fuck up to knock Tesla off its throne
Ford has always been a shitty company.
You can at least sack somebody if they mess something up really bad, but you can’t even do that with AI as they’re just glorified autocompletes, and you were just too stupid to understand that.
